FAQs



Q: How can I confirm that products are used or new?

A: You could please kindly refer to the product description in the product page you are looking at.
    Normally there is a distinct sign indicating the condition (NEW or USED) of the product.
    If the product description is without a distinct sign indicating the condition of the product, you could please kindly contact us for more details.
    All the products listed at the website, both NEW and USED, are in good working condition for your satisfaction.

Q: How can I know about stock for purchasing from yur company?

A: The stock is under daily inspection in order to maintain sufficient quantity for moderate purchasing by customers all over the world.
     You could please kindly place the orders according to the actual quantity you need.
     Or you can see more activities about our company on facebook, linkedin, twitter or ins
     For a quantity purchase of products in a large number, if available, you are always welcome to contact us for more details in advance.


Q: Will all the products in my order be tested before the shipment?

A: All the fanuc spare parts will be 100% test ok before delivering, whether original new or 90% new condition.


Q: How about the lead time for your products?

A: The lead time of the products listed at the website is about 15 workdays unless otherwise mentioned.
     If you wanna know more about this, you can see the After-sales service


Q:  How about the delivery time to reach my country?

A:  The delivery time may vary from one country to another, especially during peak periods.
     You could please kindly refer to estimated delivery time to different international locations as below:
     ● 
North America zone: 2-4 workdays
     ●Europe zone: 2-5 workdays
     ●Asia-Pacific zone: 1-3 workdays
     ●Africa-South America zone: 3-6 workdays


Q:How can you guarantee the quality of the parts?

A: 3 months warranty for the used parts and 1 year warranty for the new parts.If you receive the parts but it can't work well,you can return it back to us within 7 days ,we pay the come-and-go shipping free.

Q: How about the packing when they are sent out?

A: we usually use foam board with 3cm thick to fill in all around the box inside to protect parts ,we often use carton to pack the parts,but if they are too heavy,we will customized the wooden box for them.

Q: Which payment method and Express can you accept?
A: We accpet all the payment methods and Express ,but we usually adopt following methods.

1,Patment: Paypal ,wertern union ,T/T(Bank transfer),Alibaba,Aliexpress,eBay.

2,Express: UPS,EMS,TNT,FEDEX,DHL,and etc.

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